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Cold Bear Plunge LLC Warranty
Cold Bear Plunge, LLC. (“Cold Bear Plunge”) guarantees to the original consumer purchaser that the products and component parts are free of material and workmanship defects within the specified period below.
Every Cold Bear Plunge System comes with a 12-month full manufacturer warranty.
Current 2 year EXTENDED warranty is available for $350 USD and 3 year EXTENDED warranty cost is $500 USD (subject to change starting 1/1/2025). Every Cold Bear Plunge Customer has the option to purchase, in the first 30 days, extend the warranty to 36 (3 years).
HOW TO FILE A WARRANTY:
Please contact us via email at info@coldbearplunge.com or warranty@coldbearplunge.com with the following information.
PERFORMANCE
To obtain service in the event of a defect covered by this Limited Warranty, notify us as soon as possible and use all reasonable means to protect the chiller from further damage. Upon proof of purchase, a designated service representative will correct the defect subject to the terms and conditions contained in this Limited Warranty. There will be no charge for parts or labor to repair the defect, although providing access to affect the repair is your responsibility as the owner. The cost of removal and reinstallation will be your responsibility as the chiller owner.
The Manufacturer reserves the right, at its sole option, to either repair or replace any covered part, and in the event it chooses to provide a replacement chiller, it will be of equal value to the original chiller. In such an event, reasonable costs for removal of the original chiller, shipping costs from the factory for the replacement chiller and delivery and installation of the replacement will be your responsibility as the chiller owner. The replacement chiller will carry the balance of the original chiller’s warranty.
The factory installed Cold Bear Plunge Water Purification system is warranted against malfunction due to defects in workmanship or materials for one year from the original date of purchase. All other factory installed components not mentioned specifically, including, but not limited to the frame, jets, diverter valves, Lighting systems, filter shield, filter lid, and mechanical components are warranted against malfunction due to defects in workmanship or materials for one year from the original date of purchase.
The 20 Micron Pleated Cartridge Filter as found at https://coldbearplunge.com/cold-bear-plunge-light, is the only filter that should be used with the Cold Bear Plunge System. Any use of improper or non-genuine parts and accessories, including without exception, the specific Cold Bear Plunge filter as recommended, shall make this Limited Warranty null and void.
This Limited Warranty is void if Cold Bear Plunge or its designated representative determines that the spa has been subjected to damage or failure due to installation of aftermarket parts that are not genuine Cold Bear Plunge branded Parts & Accessories. This disclaimer includes, but is not limited to filters, UV-C bulbs, ozone systems, repair parts and other accessories. Genuine brand Parts & Accessories are built to our highest standards of quality, durability and performance, and they are designed to work with your Cold Bear Plunge to ensure optimal performance and function.
WHAT WE WILL DO
At its own discretion, Cold Bear Plunge shall provide free repair or replacement of any defective product or component that has been installed, used, and serviced normally, within the specified warranty period. In the event that repair or replacement is not feasible, Cold Bear Plunge may at it's sole discretion, choose to reimburse the purchase price in exchange for the return of the product. Please note that replacement parts may not be identical to the original ones, and their availability is always subject to change. These remedies are the only options available to you.
WHAT YOU MUST DO
To make a warranty claim for a product, please email warranty@coldbearplunge.com. To obtain service in the event of a defect covered by this Limited Warranty, reach out as soon as possible and use all reasonable means to protect the spa from further damage. Upon proof of purchase, a designated service representative will correct the defect subject to the terms and conditions contained in this Limited Warranty. There will be no charge for parts or labor to repair the defect, although providing access to affect the repair is your responsibility as the owner of your Cold Bear Plunge System.
You may be assessed reasonable repairman travel mileage charges. In the event that the spa is removed to a repair facility for repair and reinstalled, the cost of removal and reinstallation will be your responsibility as the Cold Bear Plunge owner. The Manufacturer or distributor reserves the right, at its sole option, to either repair or replace any covered part, and in the event it chooses to provide a replacement Cold Bear Plunge, it will be of equal value to the original. In such an event, reasonable costs for removal of the original Cold Bear Plunge, including shipping costs from the factory for the replacement Cold Bear Plunge and delivery and installation of the replacement will be your responsibility as the owner. The replacement Cold Bear Plunge will carry the balance of the original warranty as described above. Spa covers are not included.
WARRANTY LIMITATIONS
This Residential Limited Warranty is void if: Used in a commercial setting, the Manufacturer or its designated representative determines that the spa has been subjected to alteration, neglect, misuse or abuse, or freight damage caused by the common carrier; any repairs have been attempted by anyone other than a designated representative; or if the failure is caused by accident, acts of God or other causes beyond the control of the Manufacturer. Neglect, misuse and abuse include any installation, operation or maintenance of the Cold Bear Plunge other than in accordance with the instructions contained in the owner’s manual provided with the Cold Bear Plunge, including but not limited to the failure to maintain proper water chemistry and chemical balance. Any use of abrasive or improper cleaners or non-genuine parts and accessories shall make this Limited Warranty null and void.
This Limited Warranty does not provide coverage for the insulating cover, any item attached to or installed on the Cold Bear Plunge after the date of manufacture, or for gaining access to any component for repair or replacement. Systems used in commercial applications are excluded from any coverage whatsoever.
The Cold Bear Plunge owner accepts any and all liability for repair work performed by anyone other than the Manufacturer or a designated Cold Bear Plunge representative. Cold Bear Plunge is not responsible for work performed on any units outside of the United States.
LIMITATIONS ON IMPLIED WARRANTIES
This Limited Warranty takes the place of all other warranties, express or implied, in fact or at law. All warranty service must be performed by the Manufacturer or its designated representative using authorized Cold Bear Plunge parts. No agent, dealer, distributor,
service company or other party is authorized to change, modify or extend the terms of this limited warranty in any manner whatsoever. The Manufacturer will not be responsible for any statements or representations made in any form that go beyond, are broader than, or are inconsistent with any authorized literature or specifications furnished by Cold Bear Plunge.
DISCLAIMERS
The MANUFACTURER AND ITS REPRESENTATIVES WILL NOT BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, and shall not be liable for any injury, loss, cost or other damage, whether incidental or consequential, arising out of any defect covered by this limited warranty, including without limitation, loss of use of the Cold Bear Plunge and cost for removal of defective product even if the Manufacturer was advised of the possibility of damage, and water damage. The liability of the Manufacturer under this limited warranty, if any, shall not exceed the original amount paid for the defective product.
Coverage under this limited warranty shall commence as of the original date of purchase and the duration of such coverage shall not extend for any reason whatsoever beyond the stated time periods. These disclaimers shall be equally applicable to any service provided by the Manufacturer and its designated representatives.
LEGAL RIGHTS
This Limited Warranty gives you specific legal rights. There are no warranties applicable to Cold Bear Plunge products except as expressly stated herein or as implied by applicable state and federal laws. You may also have other rights that vary from state to state. Some states do not allow limitations on how long an implied warranty lasts, disclaimer of certain warranties, or the exclusion or limitation of incidental or consequential damages, so some of the above limitations.
COLD BEAR PLUNGE 3 YEAR WARRANTY TERMS & CONDITIONS:
Coverage:
This warranty provides coverage for defects in materials and workmanship under normal use and maintenance. It includes:
Exclusions:
This warranty does not cover:
Service Procedure:
Upon approval of the warranty claim:
Transferability:
This warranty is explicitly NOT transferable to subsequent owners of the Cold Bear Plunge System. The warranty remains valid only for the original purchaser and cannot be passed on to any third party or subsequent owners. Warranty is null and void should any Cold Bear System is sold to a third party.
Limitations:
This warranty is limited to repair or replacement of the Cold Bear Plunge System and does not cover any incidental or consequential damages arising from its use.
Governing Law:
This warranty shall be governed by the laws of the state of Oregon.
Customer Effective Date:
This Extended Warranty has an effective date starting with the day your Cold Bear Plunge System is purchased.
Files coming soon.